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Emergency Medicine Services



The changing landscape of healthcare reimbursement and legislation requires strategic thinking and innovation to reduce costs and improve revenue without sacrificing quality or satisfaction.

VEP’s Rapid Patient Management (RPM™) program and innovative throughput strategies have resulted in significant improvements for many of our hospitals. Read about one hospital’s experience.

Before implementing VEP’s Rapid Patient Management Program, the wait was so long that patients would leave. Today, our LWBS rate is under 3%”
Marc Futernick, MD

Medical Director, California Hospital Medical Center


At VEP we strive for and achieve top patient satisfaction scores. We do this not because it is required, but because we truly believe patients and their families deserve to be treated with expertise, efficiency, and compassion. Our ED Medical Directors receive training and monitoring to ensure patient satisfaction success in every VEP emergency department. Interested in a free patient experience consultation? Contact us today.

VEP is the gold standard in the new Martin Luther King, Jr. Community Hospital.
John Fisher, MD

Chief Medical Officer, MLK, Jr. Community Hospital


Quality Medical Care and Service

Our performance on ED and Hospitalist metrics is outstanding and our malpractice claim rate is far below the national average for emergency departments. As a result, most of our contracts have been in effect for over 10 years and some since 1981 when VEP was created.

For hospitals seeking new ways to differentiate their service, VEP Healthcare offers programs to help manage patients seeking treatment for pain (VEPain). Additionally, we can help your emergency department become “Kid Certified” with our best-practices program for pediatric emergency care VEPeds™. Download a free white paper about VEPeds.

VEPeds establishes leadership in EDs for the care and safeguarding of children, structures pediatric training for staff, and assures effective organization of critical equipment and supplies.
Ronald Dieckmann, MD, MPH

Director of Pediatrics

1001 Galaxy Way, Suite 400, Concord, California, 94520    |    925-225-5837   |   [email protected]

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