Presidential honor recognizes organizations with an unceasing drive for innovative solutions, visionary leadership, and operational excellence

(CONCORD, CALIFORNIA, USA) VEP Healthcare partner Adventist Health White Memorial (AHWM) has been named a winner of the Malcolm Baldrige National Quality Award by the U.S. Department of Commerce. The Baldridge Award is the nation’s only presidential award for performance. AHWM is one of only six organizations nationwide to receive the award this year.

The Baldridge Award recognizes U.S. organizations and businesses that have shown an unceasing drive for innovative solutions to complex challenges, visionary leadership, and operational excellence. The criteria for evaluation consist of leadership; strategy; customers; measurement, analysis and knowledge management; workforce; operations; and results.

Adventist Health White Memorial is a 353-bed, nonprofit, faith-based teaching hospital providing a full range of inpatient, outpatient, emergency, and diagnostic services to communities in and near downtown Los Angeles. Over nearly two decades, AHWM has worked closely with its partners in the Hispanic-majority community to train more than 224 local residents in nursing. Of these, 100% received registered nurse licensing, 70% pursued advanced degrees, and 90% stayed at AHWM after three years. The result is a nursing staff that reflects the demographics of Adventist Health White Memorial’s community, providing culturally competent care in the primary language of its patients.

VEP Healthcare manages emergency department (ED) services at AHWM and has a proven track record of improving ED services in major urban, smaller community, and rural hospitals nationwide. VEP collaborates closely with partner hospitals to achieve multiple advantages: increased efficiency, greater cost savings, improved patient throughput, reduced malpractice rates, and lower left-without-being-seen rates.

“It takes years of dedication in the pursuit of comprehensive performance improvement with exceptional outcomes to be eligible for this award. What makes our hospital so special is all of our associates, physicians, volunteers, and board members. This honor belongs to everyone,” said John Raffoul, president of Adventist Health White Memorial.

President and CEO of VEP Healthcare Steven Maron, MD adds, “We are extraordinarily proud of this remarkable achievement. It is our honor to work closely with the AWHM team every day.”

The Award Ceremony honoring the 2019 recipients will be taking place on Tuesday, March 24, 2020 at the 32nd Annual Quest for Excellence Conference in National Harbor, Maryland.

For more information, contact VEP Healthcare. Call 925.225.5837 and visit VEP online at

 Adventist Health White Memorial

White Memorial is a part of Adventist Health, a faith-based, nonprofit integrated health system serving more than 75 communities in California, Hawaii, Oregon and Washington. Our workforce of 32,900 includes more than 23,600 employees; nearly 5,000 medical staff physicians; and 4,350 volunteers. For more information, please visit

About VEP Healthcare

VEP Healthcare began providing emergency medical management services in 1981. In the years since, the organization’s expertise has expanded into hospitalist services, intensive care, clinical decision units, telehealth, and telepsychiatry services. Today, the owners of VEP – the company’s physicians, advanced practice clinicians, and corporate personnel – deliver clinical staffing and management services to major urban, smaller community, and rural hospitals nationwide. Partner hospitals call the organization’s positive impact on quality, efficiency, and patient satisfaction “the VEP Effect.” For more information about VEP Healthcare, call 925.225.5837, or visit

WP Feedback

Dive straight into the feedback!
Login below and you can start commenting using your own user instantly

Pin It on Pinterest